Find quick answers to your questions below...
Order Status
Online order process
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product(s).
When will my confirmed items ship?
Shipping of Equipment
Do you offer shipping?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay goods and services (GST) tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will I be charged for my production equipment?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?