Return to Help Index
Pricing and Billing
Do I have to pay goods and services (GST) tax?
  Goods and Services tax is payable and is included during the checkout process.
GST will be itemised for you to identify the amount.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will I be charged for my production equipment?
  You are charged before any equipment is dispatched. A security bond payment may also be required.